I have never received such bad service than we have with Verizon. My boyfriend has been on the phone with them for over an hour between 3 phone calls to them. We ordered a new modem and it's on my bill to be paid in March. They have shipped it twice to the wrong address and we're told that we have to contact UPS when they sent the label! He argued that it was their fault that it was sent to the wrong address but the agent just wouldn't budge. We contacted UPS and, of course, they explained that Verizon sends the label and they don't alter it. They also keep telling us that they'll send a text confirmation and it's never received even though we've provide my mobile (which of course they have!) several times. I'm seriously thinking of changing to another service!
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