I've trying to speak to billing about my final bill. Over the past month, I spoke to three customer service agents, four on chat, and I tried calling yesterday. I was on hold for one hour. Today I was on hold for an hour and a half between 10:30 & 12:00 PM. I called back this afternoon and have been on hold for an hour and 45 minutes thus far.
This company is atrocious.
I've hit the 2-hour mark
Screen shot taken.
This is by design. In NY the legislators are considering a law to cancel service on line or by self cancellation. Hope it passes. In the final bill situation you can logon into your customer portal I believe up to 90 days and pay it that way.
you can go to a fios store and they can also assist in your issue.
In general Verizon customer service is horrible if you run into trouble, but completely smooth if you sign into a new deal. Just like you can buy anything you like, but returning is **bleep**. I had bad experience with customer service before. These days, they mostly outsource to different places to cut cost.
So if calling customer service, be prepared to deal with frustration.
Start a new topic or ask questions in the open forum.
