Customer Service experience

I called Verizon customer service today asking why I was not notified when my promotion ended a few months ago, and my bill drastically increased 80% in the past few months. I should have not used their automatic payment service. Now, I have already paid >four hundreds dollars more in the past few months. And what's worse, I ended up being "educated" by their customer service for not checking up my bills. She said something like "I always check my monthly bill for mortage, utilities, etc...". She "educated" me more than once during our conversation. Then, I knew that I simply should have not trusted them. So I had to hang up the phone and ended the conversation. Before that, I was waiting on the line for 20min for her to find another "promotion" for me... But she was just trying to sell me an even more expensive and higher level package. Whenever I was expressing my concerns or she was trying to explain, there was some strange interupting noise in the phone. I felt being treated like a fool... Very very frustrated! Never had this kind of customer service experience before. And wish their management would do something about this. 

Re: Worst customer service experience EVER!
Moderator Emeritus

Hi BoL,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.