I called Verizon customer service today asking why I was not notified when my promotion ended a few months ago, and my bill drastically increased 80% in the past few months. I should have not used their automatic payment service. Now, I have already paid >four hundreds dollars more in the past few months. And what's worse, I ended up being "educated" by their customer service for not checking up my bills. She said something like "I always check my monthly bill for mortage, utilities, etc...". She "educated" me more than once during our conversation. Then, I knew that I simply should have not trusted them. So I had to hang up the phone and ended the conversation. Before that, I was waiting on the line for 20min for her to find another "promotion" for me... But she was just trying to sell me an even more expensive and higher level package. Whenever I was expressing my concerns or she was trying to explain, there was some strange interupting noise in the phone. I felt being treated like a fool... Very very frustrated! Never had this kind of customer service experience before. And wish their management would do something about this.
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