When I switched from RCN to Verizon FIOS years ago I set up two telephone lines and set up hunting (call forward-busy) from one number to the other. This is a very common feature for businesses and infinitely superior to Call Waiting. It took a bit of conversation to get it set up but worked perfectly. When I moved a year ago to a neighboring town it took even more phone calls but after a few days everything was working again.
My recent problem involves a move across town a few weeks ago. In ordering the move, I was promised by the customer service rep that all the features I had, including hunting, would be working the same at my new location. This proved not to be the case. Each time I called I was told it would be working within 24 hours, but after a week of this I was told that this feature is "not compatable with FIOS" which is plainly untrue since I had the feature only two days earlier. I eventually reached a "Mr. McCrae" whose only job function seems to be finding ways to say "no" and made absolutely no effort to solve the problem. He promised to have a supervisor call me back in "3 to 5 business days" but two weeks later I still have not heard from anyone.
You would think Verizon would be interested in offering a feature that encouraged customers to purchase an extra phone line but instead their culture has deteriorated to a point where they are not interested in helping customers at all.
Is there anyone at Verizon who can fix this?
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