Today was a very frustrating! I called Verizon Fios to reduce services to save money. The first customer service agent said with removing telephone and switching the TV package she could save us less than $60 a month. I then said really? No other options? She then said $117.00 including taxes for essentials TV package and internet. She sent the conformation form (this was after 40 minutes on the phone) I checked the package and saw the internet package was incorrect and she sent another conformation email but I did not see she changed the TV package in the second email. The ONLY channel I asked for was NICK JR…she gave us the Local TV package and removed the DVR package. I did not know that was removed. I then called back to remedy the situation…the new customer service agent said that was an error and I could not get that price with Essentials TV package. I asked to speak to a Supervisor and I was told none were available after 15-20 minutes on hold she came back and said the Supervisor said it’s not possible to have that price but no Supervisor spoke to me. I asked her to put my service back to the original packages and I would call to cancel as soon as I set up Optimum. By switching to Optimum we can save almost $100 a month, increase our internet speed and have more channels than the Essentials package. To top it off I just received an email from Verizon saying this month’s bill is $245.09 and next month is $333.35 for the same services I was receiving at $269.00 a month!
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