My remote was knocked off a table. It no longer worked. I changed the battery, I rebooted the system. Nothing worked. With GREAT trepidation I contacted the "chat" customer support. To say that it was frustrating is a gross understatement. "," the support rep asked me to change the batteries. I told him I did. He asked me to reboot the system. I told him I had done that, too. He made me jump through hoops for FORTY FIVE MINUTES - all to order a new remote. It was ridiculous. And, on top of all that, he said it would be five days until it arrived. Today is day 6: no remote.
Then, yesterday, I tried to AGAIN contact support to track my remote. They took SO long, I had to leave. Then I got a call from a manager, who was reviewing my transcript with the first rep. I told him it was like being tortured just to get a new remote. He agreed. I told him that I really have to exhaust any and all possibilities (checking on YouTube, etc.) before I steeled myself to call Verizon Fios support. He said I wasn't the first person to tell him this. Well, if you KNOW this, why don't you FIX IT????
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