I spent about 20 minutes trying to change my password. each Verizon support number I found was closed. I don't understand how they expect people to get help via chat if the person cannot access the account.
I have probably had Verizon for 15-20 years. It's tempting to switch providers but may run into the same problems.s
The chat rep was very helpful
the problem is getting to the chat person.
Interesting that the user name frustrated customer had already been taken. I wonder how many frustrated customers there are. I very rarely post on a forum like this but decided to do so tonight because I was so frustrated
The chat rep was nice and able to help me.
Verizon I would like to see you step up your game and allow a person to speak to a person on the phone (that is the service you provide) not everyone's problems come during office hours.
glad my problem is fixed. good night all
Start a new topic or ask questions in the open forum.
