Damage to Hardwood Floors after FIOS Installation
thxforthefloors

Hi, 

I had FIOS installed in my new apartment today. I noticed almost immediately after that there is now damage to my floors all along the wall where FIOS was installed. The agent was careless with his tools and ladder and ruined brand new floors. I can show that these floors were completely redone less than a week ago - this was not existing damage. How do I file a claim for the floors that I now have to pay to fix AGAIN? I attached pictures of the damage, and there is more that I didn't attach. Please help me out here. 

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kh-gary
Moderator Emeritus

Hi thxforthefloors,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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