Damage to Irrigation Lines

Our sprinkler contractor performed the annual system startup last Saturday, and found the several of the underground lines had been cut when the FIOS contractor ran lines from the ground vault on our property to our neighbor's house last fall. Several more were cut at the other end of our lot when the line was run in preparation for our own FIOS install last month. What is the procedure to file a claim with Verizon?

Re: Damage to Irrigation Lines
Moderator Emeritus

Hi Saranac,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.