We had Fios lines installed a few months and in the process your workers damaged our sewer line. We are in the process of selling our house and cannot close until it is fixed. We had one of your representatives by on Saturday confirming it was your Fios line but he had to escalate to his manager. I later received a text that the repair ticket was closed. I need to know what the status of this is and when it can be repaired. Who do I contact? The automated menu is not helpful.
Hi Falcon57,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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