Damaged Utility Pole and Downed Lines

There is Verizon utility pole that is damaged and the Verizon phone lines are laying across the fence and yard of our business.  Multiple calls to Verizon have been unsuccessful and I have yet to speak with an individual that even remotely seemed to know what to do with the information.  All phone numbers proved when I escalated my calls were to invalid or unable to connect from "my area".  Our local Fire Department has roped off the area as a public danger, but they said it was up to Verizon to repair.

Please help!

Re: Damaged Utility Pole and Downed Lines
Moderator Emeritus

Hi SterlingRoof,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.