Damaged green Verizon box in yard
Enthusiast - Level 1

We have been getting the run-around from Verizon for MONTHS!! I tried chat, calling and waiting on hold for sometimes upwards of 3 hours each time only to be transferred and then immediately hung up on. 

We have been loyal Verizon customers for years! Ok here is the issue. We have a green Verizon utility box (cap or pole) in our yard that is completely destroyed. We tried for years propping it up with a stick, stakes, zip ties around a garden stake, rebar, etc.. and now its in tatters. Our internet is not impacted but I fear that while mowing the lawn someone will accidentally sever the connection that feeds the entire block. 

At my wits end. I reached out to the city and they were not help. Its raining and flooding and water is getting into this thing and I need someone to address it. Any advice is appreciated. Very VERY frustrated!!

Re: Damaged green Verizon box in yard
Moderator Emeritus

Hi lawnpole,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.