Damaged utility box

I live in townhome community.  We have a Verizon underground box / green utility box next to our driveway that is damaged. It fell over and has wires exposed. This is major safety concern. 

Who can we speak with about getting this situation corrected? I've tried calling the phone numbers but can not get someone to help send someone out to fix this or a response.

Thsnk you!

Re: Damaged utility box

Hi Truevietlove,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.