Since late June I have been trying to get the wires raised in my backyard from Verizon. They are very low, about 4 feet off the ground and I have 2 small children. We shouldn't be able to touch wires!
There have been 6 tickets open with Verizon and about a dozen Verizon staff have come to my house the past 2 1/2 months. Verizon said that cable and electric need to be raised first. Both cable and electric have raised their wires at the end of July. Both companies were a pleasure to work with btw. Now its Verizon's turn. I have left countless messages for Anna in the Property Owner Complaint Department and she has not returned my call for over a month.
This is frustrating and needs to be resolved ASAP. Can someone please tell me why this is taking so long?
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.