Deceptive Marketing Practice for Fios
Enthusiast - Level 2

I wish there was a way to contact Verizon directly, but it is nearly impossible to find a way to contact them.

Long story short, I moved from CA to MD in July 2014 and called Verizon to inquire about their services as I had never used Fios. The rep talked a good game and got me signed up. I'm happy with my Fios package of channels, internet speed and home phone - no issues there.

What I'm unhappy about is the "free" tablet I was offered on the phone when signing up and the lack of information from Verizon. The rep told me that after 30 days of service I would receive a "free" tablet offer for a LG G Pad 8.3 LTE for signing onto a 2 year contract. It took nearly 60 days to get this voucher. I called numerous times and was told it would come via e-mail, postal mail, that it had already been sent, etc. When it finally came and I went to a Verizon Wireless store to redeem it was informed my "Free" tablet offer required me to get a new 2 year contract on my existing wireless service. I'm okay with that too, as I've had Verizon wireless for several years and am happy with the call quality. However, to get the new "Free" tablet I would have to pay an extra $10 per month on this 2 year contract! And the kicker is......ready?????? - it would be for the SAME EXACT level of service I am currently getting! That's right. I pay Verizon an additional $10/month for 24 months to continue to receive the exact same wireless phone plan - no increase in data plan, etc. and in return I can get a "free" tablet. I don't think there is a language spoken anywhere in the world where that would qualify as "Free". I would love to talk to someone at Verizon about this and some kind of resolution, so I'm hopeful you are monitoring this and will contact me directly. This is extremely poor customer service, unethical and duplicitous and deceptive advertising and it needs to stop!

To be fair, the rep at the Germantown, MD Verizon Wireless store was apologetic and as helpful as he could be. He was very corteous and professional and apologized to me for my wasted time. He verified twice that I would get no extra service for my extra $10/month if I opted to use my "free" voucher. He also apologized for the bad information coming out of Verizon Fios. He said they had received many complaints about this same issue and that it originated with Verizon Fios, not Verizon Wireless.

Verizon Customer Support - Please contact me to discuss and resolve.

Re: Deceptive Marketing Practice for Fios
Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.