Didn't get prepaid visa card in 7 months

[didntreceive]

Dear Sir/Madam,

I signed up for Verizon in January, all bills are up to date; paid on time and in full. It's now September, and I still haven't receive the $300 visa prepaid card that was advertised as part of my package deal.

Please help me with this issue.

Best regards,

Raman

[LawrenceC]

Hi didntreceive,

Have you contacted a Verizon representative to review your card status? If you have not done so, please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

[perfectflaw001]

In the same boat as you, i signed up over a year ago and waited 4 months before i contacted a sales agent when i inquired about my order they said there never was a gift card promo associated with my account. One of the reasons i'll be cancelling my service next year