I recently tried to upgrade my TV package and kept receiving an error code from the Verizon website. I called in and was informed that the sales team could process my sale over the phone, but the cost would be $10-$15 more than online. When I expressed a concern that the Verizon website was glitching, I was told matter of factly, that I could call tech support with that issue, sales support could not help me. I proceeded to call tech support and was informed that they were closed.
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