Difficulty Redeeming Verizon Gift card reward

[Debunms]

I am surprised to find many people with this same issue.

I have received email since November 2021 that my reward is ready, after multiple calls and chats, no gift card has come since then.

Why do you promise what customers have to struggle to get? Verizon seems to have a better name than playing customers. Please fix this issue soonest.

Thanks

[kh-gary]

Hi Debunms,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.