Disconnected with notice

Worst company by far! I had no issue with Verizon until a suspension followed a disconnection. I was told if I paid my suspension that my services would be restoredWell they would not allow me to pay my suspension but told me I had to pay my whole past due balance because my services were disconnected, without giving me proper notice. So I paid the past due to get my services restored only to be told after I paid 270 that I would have to pay another security deposit and have another plan when I was told by a sales rep that all I would have to do is pay the 270 for services to be restored. This all happened in a 30 min period. This company is  deceiving and makes up their own rules and does not cares about how the customers feel and misinform customers on information without giving them proper notice and proper termination and suspension guidelines of Verizon. 

Re: Disconnected with notice
Moderator Emeritus

Hi Dawn23,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.