Sorry to hear about the troubles you are having trying to cancel your service. I have sent you a private message to get more information.
So why do not not make it public...
I have was on hold for 15 mins but did listen to the message to go online but can not find a I do not need your phone service anymore...this is outrageous....do not tell people you can use the web when there is no path (at least clear cut) path..
I am also not able to cancel my service, I have moved to other state.
There is no way to cancel the service, I had been trying for more than a week, my calls are directed to wireless services, my emails are not being replied. That's one bad example of customer service.
Please someone cancel my service, I am being billed for something I am not using anymore.
adirulz,
I've sent you a PM to get some additional information.
-adam.
I learned earlier this year, you must specify to the customer rep 'Cancellation of service'. Without this particular specification, you will be continuously billed. Monopoly is a challenging game to play, especially when you think your winning.
I loved my Verizon FiOS service after the initial issues of ordering it. But then I moved across country.
Before I moved, I called to disconnect my service. I was told to turn off automatic payments. I supplied them with my NEW address for what I assumed was a refund check since you PRE-PAY for service. I was told the boxes to send back the equipment would not arrive before I moved and told where I could drop off the set-top boxes & router. Much to my surprise (positive) I received a box in the mail a few days later. Perfect. On my move day, I boxed everything up and dropped it off at a UPS pick up location as instructed.
Now I should just get a refund check in the mail for the service I didn't use. Right. WRONG!
Fast forward almost 2 months later. I did not receive a refund check or a bill. Instead, I got a collection notice. **bleep**! Oh and it was sent to my OLD address not the new one I left on file. Hmm....maybe that's where my old bill went but the USPS never forwarded? Too bad once you disconnect your service you can no longer view your bills online. DUMB! So I called the collection agency only to find out that 1) Verizon supposedly sent me a bill dated 11/11 but the collection notice is dated 12/6. When was I supposed to pay it? 2) Verizon updated my bill on 12/12 and charged me EVEN MORE. Tried to call verizon. Was routed to the wrong office and then the NY office is closed.
I hope someone can explain to me why I have a bill for over $150 when I didn't order pay per view or anything like that, make international calls AND I prepaid my bundle service as well as the RED ZONE and i only got it for about 1/3 of the season. I think they meant to send me a check for $150.
If something similar has happened to you, please let me know.
{edited for privacy}
Hello irrate
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.
I'm also really struggling to cancel my service. I've tried to find information online and continuously get a page that says "Bad Request." I was told live chat was unavailable for my problem and when I tried calling, I was hung up on twice while on hold. I have found the customer service extremely lacking in this process.
I believe live chat is only available during certain hours. You could try one of the contact options here:
As I said in the rest of my post, I have tried calling and been hung up while on hold twice. I have also looked at the email options and found that they seem to only provide service to answer specific questions that do not cover this issue.
If I had such a problem, I would call the Public Service Commission in my area. I believe the problem would be solved.
I am beyond stressed trying to move overseas
I have tried every method to contact Verizon about how to go about disconnecting service before our March 15 departure, however, the wait times, the running around, the sheer nonsense that goes with all this is wearing me down.
Can someone help me out, we have Verizon internet, TV & landline. Unsure what needs to be returned, how and when, with the myriad of details to cover to get our lives out of here, it's horrible having to deal with Verizon, their website, automated service...very frustrating ... can anyone help?
I just contacted Cust Serv to discuss what we will need to do for our upcoming move and was told that i will need to pay a fee of $110 b/c I will need to cancel my contract. Are you kidding me??? Apparently we are moving to an area in PA that is not covered by Verizon AT ALL. We really wanted to keep our service and just paid $100 for a new FIOS box. I don't understand why I would need to pay a fee for breaking my contract. Verizion services are not provided in the area, therefore I am no longer able to keep the service. I can understand if I moved to an area that offered Verizon and I decided to cancel and use a competitor, BUT THERE IS NO VERIZON SERVICE SO ALL THAT I CAN DO IS GO TO ANOTHER COMPETITOR. What do i need to do to get some resolution to this? I SHOULD NOT have to pay a fee because i'm moving to an area that is not covered by Verizon.
shanonp,
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
Shanonp,
We have not heard back from you, if you have any other questions please post them.
Josh
I had FIOS internet and cable for several years. I called in April 2014 to cancel the service (to be cancelled in May) when I moved into another household. I mailed all equipment back to Verizon. Verizon continues to ask that I pay $571 for unreturned equipment, of which I have a UPS tracking number. I've spent hours on the phone with them, both on hold and talking to humans. the pfolks on the phone just transfer me around to others, often hang up on me, and no one can provide a solution to a fairly simple problem. Today's latest update is that my ROC ticket (which I believe is some sort of Help Desk ticket the customer service person submits to find the quipment?) doesn't have a status.
Does anyone know how I can solve this? Do I go to the Better Business Bureau? Do I FedEx a letter directly to the CEO, asking for a solution? I'm at my wits end and just want this to be solved. I'm not sure how a company is allowed to operate like this in the United States.
ltanner,
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
I have had the exact same experience with disconnecting my Verizon services. I disconnected back in May when I moved to another area and am still trying to resolve the bill that Verizon has sent regarding 'unreturned' equipment which I had sent back in June. I have been on the phone with Verizon several times over the past few months in which every time the tech has had a difficult time pulling up my account for whatever reason. Each time I'm on the phone I have to wait until they eventually find the account and then I'm told different things each time. In the end, I still have the charge for the equipment that I returned months ago.
I have been told that it takes "three months' to process this equipment. I think it is absolutely ABSURD that as a loyal, paying Verizon customer for over two years that I have to be charged unnecessarily for Verizon's slow processing times. After being on the phone again today for 30+ minutes, all I ended up with is someone telling me "it should" be credited for next months bill. I just have to wait and see if they are going to get it right this time. I am not usually one to complain about poor service, but this experience has pushed me over the edge. I think it is a terrible way to treat their customers.
While on the phone with the Verizon tech today, I asked to speak to someone so I could voice my frustration about this awful process and she said it was a "45 minute wait to speak with a manager and he would tell me the same thing." I did not have the time or the patience to wait that long (if that was the true wait time or if that's just what they say to deter people from talking to the manager). Consequently, this is the ONLY avenue I found for voicing my complaints regarding my very poor experience with Verizon. There does not seem to be a way to formally submit a complaint on the website (and if there is it is not easy to find).
So if you are planning on disconnecting your Verizon services, beware that it is not an easy process and you may be dealing with an unnecessary bill and poor customer service for months.
I will be moving out in begining of August. When do i need to contact Verizon to disconnect my services?
Can i specify the date i want the service to be disconnected?
and how can i know if i need to return anything to verizon?
Itanner,
Since we have yet to hear back from you, we have closed out your support case. If you still require assistance, please feel free to post on your original thread.
-Amanda_M
Start a new topic or ask questions in the open forum.
