Dishonest Pricing for Renewal on Bundles
Enthusiast - Level 2

I logged onto Verizon to check my account, and was offered a deal to extend my bundle for another 2 years for $109.99. I accepted the offer, and  I received an email confirmation showing $144.99. After hours of dealing with people by phone, chat, and Twitter, I am no closer to a resolution. The best they could offer me is a discount for one year, but I would have to agree to a two year contract. In addition to this, my account now shows I do not have the $20 discount I should have for two more months until the current agreement expires. I do not know why they cannot give me what I was originally offered. Every time I have renewed, they have changed the price from what I agreed to. Does anyone know if Comcast has these issues? I hate to have to switch, but I do not want to have to deal with all this dishonesty every two years.

Re: Dishonest Pricing for Renewal on Bundles

Hi jpj1009,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Re: Dishonest Pricing for Renewal on Bundles
Customer Service Rep

We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.