District/Regional Manager Contact Needed.

I have been a ping pong ball and spoken to every possible department,  numerous retail locations and nobody is capable of handling an unethical registration for a business modem and phone.  My wife does not speak fluent English as she is from Brazil and a sales representative came into her shop and unethically took advantage of her signing her up for services without her even knowing.  We are stuck with a bill for services that were never used and equipment that was never even opened.   I need to speak with a District or Regional Manager about this before I escalate in different ways.   


[edited for privacy]

Re: District/Regional Manager Contact Needed.
Moderator Emeritus

Hi @Andrew112 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.