Down Verizon Wire next to my house from pole on on sidewalk.
Nico723
Newbie

I can't seem to report a down wire/device that hangs from the wires on the poles next to my house.  Storm came through and knocked the wires down.  I tried contacting Verizon customer service to be proactive to report this incident to help them yet I can't find a phone #, email address to report it to them.  I tried calling on 3 separate occasions and they keep sending out a residential in-door technician that can't touch the outside public lines on the poles.  They tell me they will call it in for me but it's been weeks and still the wire/device is still hanging off the pole outside next to my house.  What to do?

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LawrenceC
Moderator Emeritus

Hi Nico723,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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