Downed wire

A recent storm caused a tree from across the street to fall into our yard and break a public Verizon line. I put in a repair ticket (after waiting an hour each two seperate times). Even though I provided clear information, when the tech came out he said he had to escalate it since it was not related to my service. I asked how I could track it to ensure it was taken care of timely. He replied that I can’t track it and either can he. It’s been weeks now and the guy wire snapped off and is laying in our yard. This is a danger to us, our dog, and anyone else. We don’t even own this public  wire yet it is impossible to speak with someone to fix it. Send help immediately. I will not wait on hold for another 2 hours for a cable that Iv set up a service ticket twice now with no resolve. And don’t even get me started on how it’s laying on top of our trees and killing them and making it near impossible to mow the grass with cables hanging everywhere. Help!

Re: Downed wire
Moderator Emeritus

Hi Janey1,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.