Drop Wire Bill
Enthusiast - Level 2

Back in October, the FIOs line was damaged due to the original installer literally winding the line around the trunk of a small bush next to the ONT. Over time the bush grew and the line became entwined within the bush.  Eventually it broke and I called in a trouble call. I showed the original tech who answered the call how it broke and he indicated that usually their's no charge to fix stuff like this. He laid in a temporary line. Eventually, a new line was buried, although it's is only buried about 2-3" below surface and is definitely not to code.

Today I received a bill for 290.28 for "verizon cost to repair". No one at the phone number on the letter/bill knows how to dispute this.  I was never presented with an estimate before repiars were attempted and it is Verizon's responsibility to maintain the lines up to the house AND ensure that they are installed correctly.

Who can I contact to dispute this bill?

Re: Drop Wire Bill
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

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Please keep all correspondence regarding your issue in the private support portal.