Drop line replacement-no mention of charge prior to performing work

A recent septic tank service turned into a cut fiber optic line that was 2 inches under the surface of the ground and 1 inch over top of the septic tank removable cover.  The charge for a new drop line was never mentioned nor was there an attempt to repair the severed line.   The poor practices of contractors put the home owner in a very poor position as their provider supports this sub standard work.  The contractor that perfomred the routine septic cleanout cut the cable while hand digging 2 inhes below ground level, very dissapointing knowing that this is the depth at which your contractors bury your delivery infrastructure. 

CMR has requested payment of $1,506.46 for the drop line replacement.  This was never mentioned during the repair conversation with Verizon and dissapointing that the I was not presented with options.  As the homeowner and a long time verizon customer, I am requesting support in resolving this issue.

Thank you.

Re: Drop line replacement-no mention of charge prior to performing work

Hi Sped921 ,

Claims Management Resources (CMR) is a Verizon authorized vendor that provides invoicing services to recover Verizon’s cost to repair damage done to the Company’s facilities. This includes but is not limited to:
• Buried and Aerial lines
• Poles
• Conduit and vehicles
CMR can handle disputes of claims directly, and works with the local field office that performed the repair. If you wish to dispute a CMR claim, you may contact them by phone at 1-800-321-4158 or by email at bswcomplaint@cmrclaims.com.