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Early Termination Fee not waived
allcanc
Newbie
‎10-13-2014 08:11 AM

When I got my VERIZON FIOS  with 2 year contract they promised that my Early Termination Fee will be waived as I was temporary at my current place and planning to move. Now when I called them up that I am planning to move to Louisiana where they don't have service but asking me to pay Early termination Fee or transfer the account to someone. I am not sure how fair is this.

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Re: Early Termination Fee not waived
Telcoguru
Master - Level 1
‎10-13-2014 08:28 AM

If you have a contract and break it there is an early termination fee. If Verizon decides to waive it that would be on a case by case basis.

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Re: Early Termination Fee not waived
allcanc
Newbie
‎10-13-2014 01:07 PM

Yes but it's not fair to charge Early Termination Fee if you don't have service in the area where you are moving and before enrolling I verified about the same.

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Re: Early Termination Fee not waived
Verizon_Support
Customer Service Rep
‎10-13-2014 03:12 PM

I would be more than happy to check your account and see what is going on.

I will send you a private message since I need to collect details I can't ask for in public space

~Jess

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Re: Early Termination Fee not waived
Telcoguru
Master - Level 1
‎10-13-2014 06:10 PM
@allcanc wrote:

Yes but it's not fair to charge Early Termination Fee if you don't have service in the area where you are moving and before enrolling I verified about the same.

The ETF is for your current address not your new one. Unfortunately it is in the fine print of the terms of service.

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