Early Termination Fee

I have been trying since 9 July to upload a document to Verizon's ETF waiver link without success.  At first I thought it was because I was using an iPad and an iPhone and that is why it would not upload.  Today I finally unpacked my PC at my new home and I still cannot upload the document.  So after being your customer for over 13 years you still want a last pound of flesh and charge me an ETF?  Your phone customer service sends me back to the waiver link form that does not work so I am in an endless loop of nonsense.  I am ready to send you 5 documents to prove I moved to an area that you don't support, but at this point you should WAIVE this requirement considering how long I have been your customer. 

Re: Early Termination Fee

Hi MRD1,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.