I too signed up for Verizon Fios with the understanding that if I moved where Verizon was not, that I would not have to pay a termination fee. I also called before I cancelled and moved to explain and was told that I would not have to pay and the lady said that she would place a note on my file to ensure that. I called 2 weeks later, because I had a bad feeling, no balance on my account, account was closed, and the gentleman reassured me that I would not be charged. Opened the mail today to find a bill from Verizon. I called to see what the charges were for and sure enough they were termination charges. The lady also said that she did not see the supposed noted that was placed on my account and that there wasn't anything that she could do. Very frustrating to be told 1 thing only to find out another. I've been with Verizon Wireless for over a decade and never had issues like this and expected the same level of service.. Just very disappointed with Verizon due to this.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
We have reopened your Private Support Case. Please access your case through your profile page by following the instructions posted earlier. The support agents do not monitor the public boards and will need to hear from you in the Private Support area before they can begin assisting you.