I finally cancelled my verzion triple play due to serious support and billing issues, I recieved the rma to send back the equipment, it is completely wrong, it shows that I am supposed to send back 2 routers (both of which I purchased) 1 set top box (I have 4) and 3 remotes (again I have 4). I have called and the first person I spoke to said they would send me an email stating I only needed to send back the 4 set top boxes and 4 remotes, I still have not received and email. I have a bill that states I owe $149, when in fact I have an $86 credit, I called again today and went through the entire process of explaining the issue, giving my account number to at least 5 people, and was told that I only need to send back the set top boxes and remotes and to ignore the current bill. HOWEVER, they could not send me an email confirming the conversation, and told me I COULD CALL BACK. The agent Myiis would not transfer me to a Supervisor or provide me anything in writing. If you do not have what equipment I have purchased and what I must return in your system, how am I supposed to trust a phone call of which I have no hardcopy record of.
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