I HAVE BEEN WAITING SINCE AUGUST OF 2014 FOR MY CERTIFICATE FOR MY "FREE" LG TABLET!!!! I HAVE CALLED SEVERAL TIMES AND THEY KEEP TELLING ME THEY EMAILED ME INSTRUCTIONS ON HOW TO RECEIVE MY TABLET. I REFUSE TO KEEP CALLING THEM AND GETTING RUDE BEHAVIOR FROM SO CALLED CUSTOMER SERVICE AGENTS. I HAVE WORKED IN CUSTOMER SERVICE FOR 40 YEARS AND WOULD NEVER SPEAK TO PEOPLE THE WAY THEY DO. I AM FILING A FORMAL COMPLAINT WITH THE BETTER BUSINESS BUREAU AND WITH THE NYS ATTORNEY GENERAL. I MAY GO GET THE DISH NETWORK. CANNOT BE WORSE THAN THIS!!!!!!!!!!!!!
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.