Please send me an email address that I can use to send a complaint about a particularly rude Verizon customer service representative.
Just a friendly reminder, this is a forum where users help other users. You can contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/
Ornahp - That was a very friendly, yet extremely unhelpful response to my post. Allow me to re-phrase my original post :
Does anyone know of an email address that I can use in order to send a complaint to Verizon regarding a customer service representative? The support website on the Verizon website is not allowing me to connect to live chat nor to send an email. The wait time when calling customer support is ridiculously long - like 15 to 20 minutes. I have no interest in waiting on hold again just to have my call answered by an extremely rude, unhelpful employee of Verizon.
Thank you.
the email form isn't working?
Alyssa, I feel your pain. I've been yelled at , sworn at, hung up on, and blatently ignored. I emailed everyone and every department known to verizon with names, times and incidents and nothing happens.
Verizon doesn't care. I know you are angry but there is nothing you can do. They hire crappy employees.
What email form?
No email form anywhere of the Verizon site.
On the bottom of the page under contact us but it is a long drawn out process ment to make you give up. I have been trying to seek out an actual email address but none to be found. I have spent almost 6hrs dealing with horrible service. I used the Live Chat and the online sales dept is useless. All they do is dictate what is on the website. After first conversation I asked about having an email sent to me with the conversation log but was told at the end I would be able to. So at the end the only option is to copy to clipboard. I do so and on ending conversation I lose internet and cannot connect for a half hour. While on hold I check it mysteriously comes back on... I just want to send my transcipts of my conversations to someone that cares about customers and will do something about this horrible service.
I totally agree. Verizon is too lazy to respond to email complaints. They would rather you spend your day texting someone or waiting on hold for someone to answer your call.
When I have a problem, I send a private message to one of the employees on this forum, and they either help me or get me help. Today, I got a call on the phone from a person in Verizon Customer Relations. The man I spoke to was wonderful and helped me very much to solve my problem..
I find that if I treat the customer representatives nice, they are very willing to help me. My mother told me a long time ago that "you get more flys with honey than with vinegar!" Try it, It does work!!!
As of today, 12-12-28, you can not reach live chat or find an email address through the page you offered.
Perhaps when you posted it, those features were available, but now, no way.
So, people, get out your pen a paper and write a letter. See how that goes.
Anytime I try to connect to a Verizon Customer Support link, either using Firefox or IE10, I receive the following message"
Message from the NSAPI plugin:
No backend server available for connection: timed out after 10 seconds or idempotent set to OFF.
Build date/time: Apr 18 2008 11:33:30
Change Number: 1110533
Any other suggestions from Verizon?
I also need an email address for RUDE customer service.
@JovSo wrote:I also need an email address for RUDE customer service.
Here's one route:
I have had Verizon phone service and internet for several years and everytime we have a bad storm, the lines go dead..I have called Verizon numerous times, repair tickets are done but yet they are not fixing the problem. All I want is to complain to Verizon via email, which is not available on the website...
I have tried calling, but was put on hold for way over an hour and had to give up.
When I try to mkae a call, there is someone on my line speaking in a foreign language. Also when I received a call, my sister in law heard the person speaking in the foreign language.
Could you pleae fix this. It is the first time in years that I had a problem.
Verizon customer service is completely incompetent.
I want one thing - AN EMAIL ADDRESS SO I CAN SEND IN A COMPLAINT.
I signed up for home phone service on 2.8.13. Now approx 3 months later I still have a phone line that is un-usable. 3 worthless "technicians" have been to my building and about 12 fruitless phone calls and still I have no expectation for my service to be usable.
Hi unclsmitty,
Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases". There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
Hi unclsmitty,
We haven't heard back form you on your Private Support Case.
If you need further assistance, feel free to make a new post here in the forums, and we can be sure to look into it.
We're available around the clock for support.
Thanks,
Ali Adam
@unclsmitty wrote:
... I want one thing - AN EMAIL ADDRESS SO I CAN SEND IN A COMPLAINT ...
.
Here is your one thing. Please try it and report back on the results. Good luck.
I am so infuriated by Verizon Customer service I am ready to get rid of it and return to Comcast.
Cannot even get an email address to contact them.
If you call the servie number you get 15 minutes of sales pitches and no customer support..
I am beyond fed up with Verizon. First off I should say that I really liked FIOS. (I was so sick of COX's poor service.) However, I moved and it has been a nightmare trying to cancel and them continuing to charge me for service when they did not cancel me (after that long series of questions). I turned my equipment in and called to cancel and they charged me for 3 more months.
I moved more than 100 miles away to an area that did not have Verizon... In fact I had to get directtv which was the only thing my complex allowed.
Verizon would not cancel my account after turning in equipment. Calling multiple times. Finally, I just stopped paying because It was ridiculous... I was on the phone 3 times for more than 45 minutes each time. Finally on the 4th call and 3rd bill, I wouldn't get off the phone until they gave me their name and all the information associated with my cancellation. It was cancelled
I finally paid off the bill and thought I was done. OVER $450 for service I did not use. Now, ONE YEAR LATER... They are asking for the same bill again. I have offered proof, my checking statement. My bank is willing to show them the money is not reversed... However, they are now asking for some form my bank has never heard of.
I have put numerous hours into fixing this and paid my bank for the fee to get a special statement that they think will fulfill Verizon's needs.
Also, I have been on the phone with them and could never get someone that was willing to accept my paperwork... They just insisted that I owed and I needed to talk to the collection agency. (Don't get me started on the collection agency).
I said they are getting there bad information from YOU, so you need to straighten this out. So finally after 3 more long calls with them someone finally gives me a fax number to receive my bank info.
As far as I am concerned, they owe me money back from this ordeal.
Start a new topic or ask questions in the open forum.
