Does anyone have an email address to contact Verizon. We recently updated our services for two years and the first bill we received was much more than what we signed up for. We did the online chat for well over an hour and got no where...the customer service rep had no clue what they were doing and told me that I would get a copy of the transcript when done, however we did not get a copy. We then tried a phone call, again for well over an hour and they credited my first bill for $25, which was still more that the difference and now I have the second bill and it's still $50 dollars more than it should be. I provided Verizon with copies of our original order that we printed out and they still have not fixed the issue. I cannot sit on the phone and would either like to email or mail all the info so I have something in writing. Any help would be greatly appreciated! Thank you.
Hi Mkakbott,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
