Email for Customer Service
Enthusiast - Level 1

We are more than fed up with Verizon customer service! We have only had FIOS for less than 2 weeks and have been on the phone/on hold most of that time. No one seems to be able to get our plan correctly. LIve Chat always seems to be down and waiting on the on hold, don't even get me started. If we actually get to speak to someone and ask for a supervisor, there never seems to be one there. We would really like to lodge a complaint or 2 or 3 but cannot seem to find an email address anywhere and when we finally got through on the phone they told my husband that there is not one.

Re: Email for Customer Service
Moderator Emeritus

Hi kw64,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.