Ending services

I paid my bill on 04/12/2017 this is billed a month ahead from what im told. on 04/17/2017 i called to terminate the services. My balance was $0.00 at this point on 04/23/2017 i called support services back because i recieved a txt stating i had a new bill due on 5/12/2017. I called back on 04/23/2017 and discussed with rep and i was right she stated she could see my call to cancel the service. and told it was done, however no refund offer was made for the unused services for the month of April. so i receieved another txt alert in mid May staing my bill was now overdue. i called again, same thing was stated to me. i cancel on April 17th. its now late Juyne im now being billed for $143.60. for four straight days ive logged hold times of collectivily 6 hours i have been coviently disconnected all 4 times. i was told a mangaer was to call me 6:00 EST tonight, as expected no call.  Now on hold again, Anyone know how to contact a compitent human manager?

Re: Ending services
Moderator Emeritus


Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.