To whom it may concern, My latest bill had an unreturned equipment fee, which only indicated that a Video Media Server was "unreturned." I was also unable to locate the equipment number while navigating through the many tools/services available. There was a few notifications in the past that confirmed my equipment had indeed been returned, and as I went to select "contact us" through the support tab, a notification was able to be acknowledged indicating that the "unreturned" equipment had been received. I had seen this notification prior to being billed the $375 fee for the unreturned equipment. The notification reads "Equipment Return Confirmation:Thank you for returning your Verizon Equipment. If you are due a credit, it will appear within 1-2 billing cycles." I'm not very thankful at this point that I did my part yet still through autopay will be $375 out of pocket for 1-2 billing cycles..."
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.