Expiring plans - New confirmed bundle Offers that no one from Verizon can find
volleyjohn
Enthusiast - Level 1

Just wanted to see how many people are out there with the same disappearing bundle offers like mine? I called to get a new plan last month and added some new equipment to my package. After 10+ days of waiting I called to find out where my equipment was and now, no one from Verizon has any idea about the new bundle I signed up for, nor do they have any idea what equipment I added.  By the way folks, the confirmation number that they give you is of no use, they claim that the number was not any good either. Maybe they should listen to the recording they made me submit to.

Then again they might have to uphold the price they quoted me!

Most of my friends have seemed to have gone through the same scenario's lately.  

4 Replies
ortiz34
Enthusiast - Level 3

Same issue here, renewed my contract and was told my price, my Bill ended waaaaay much more than the rep. quoted me with taxes and STB's included.

Called twice and emailed once, they have no clue and act like there is not much they can do.

I run a business and if I tell my customer a price, THAT'S THE PRICE!

Verizon is pulling this tactic with everyone it seems, it's kind of a shame because I really like the product.

Bob_Robertson
Specialist - Level 1

Indeed, it seems like sometimes orders go into no-wheres-ville

Use the phone or live chat option to place an order with a real-life person, again... and cross your fingers and hope for the best

prisaz
Legend

@Bob_Robertson wrote:

Indeed, it seems like sometimes orders go into no-wheres-ville

Use the phone or live chat option to place an order with a real-life person, again... and cross your fingers and hope for the best


Yes I have had that issue with Verizon for years. I on three different occasions had the response that order is not in the system. My response was, but I have the order number. Their response was I don't see it. Hahahaa. Great technologly isn'Smiley Sadt it.

dannie_k
Enthusiast - Level 3

People seeking FIOS services and sign up should ask for a First Bill Estimate from the representative. They have the ability to give that to new customers signing up for FIOS. I think it's great because it gives you a range, a ball park figure. I know I don't like to see a huge bill due to some rep misqouting the price to me... arrgh lol