Who can I contact to speak to about billing after customer service was very rude and unable to help? I called to request the $10 discount for autopay and while that credit was added to my next bill, so was a fee for technician visit and jack work that I was explicitly told I would not be charged. When I called customer service, they would only remove the fee for technician visit and not for the jack work. The supervisor was very rude and would not hear me out. I am ready to cancel this new internet service with Fios and go with another provider. Very dissatisfied!
You have a 30 day total customer satisfaction guarantee so you can leave within that time frame. The Jack works would be a paid service, the install fee was waived so no issue there.
autopay takes two billing cycles to kick in. You would need to pay that first invoice by check, credit card or cash at a verizon store location. After that all should run smoothly.
Hi In_VA,
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