FIOS 1 BILL SPLIT HELP
sandee81460
Newbie

We sent our payment and it was paid through our bank on September 30th through bill pay Bank of America.  No one is helping us resolve this issue as our payment was sent to the 1-bill Fios account that has just split to verizon wireless only!  I paid Tthis account and they are supposed to send it to verizon wireless and it is still sitting there.    We are EXTREMELY FRUSTRATED because no one is helping us fix and resolve this issue.  As we are getting messages that our account is past due and it is NOT!

I have called and been transferred everywhere with NO HELP WHATSOEVER!!!

 
Please help us with this issue immediately or I will cancel this account altogether!!!!!!!!!!
 
 
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Verizon_Support
Customer Service Rep

Ms Sandy,

I would be happy to check on your payment information but I will send you a private message since I need to ask for information not meant for the public.

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ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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