Does anyone know the contact number for the escalation department? I've been on the phone with THREE analysts (90 minutes each) to get them to tell me where the extender is so that it may get taken off my bill. On the THIRD call, the analyst / escalation manager told me that the only way to take it off my bill is to accept another plan. It seems that all three analysts have lied to me each time to say that they will take care of the issue.
I still have the extender on my plan and now they've pointed me to the wrong solution and have changed my plan.
Please help and escalate to a team that can be more knowledgeable.
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