FIOS Service
FIOS_Junky
Enthusiast - Level 1

Similar to others I'm in a new building and the FIOS online 'service availability' form indicates that FIOS is not available at my location. The building next to my own does have FIOS... I know this because multiple FIOS workers have requested access to my back yard in order to connect services to that building. Online support chat could offer no assistance. They told me that my address was 'not registered' however they could not provide any info on how to ensure my address is registered in order to provide services.

I believe this is simply a case of my new building not being registered/in the system with FIOS/Verizon... I had a similar issue with FedEx not delivering to my location for 6 months because my address was not in their system.

Any assistance would be appreciated.

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kh_jenn
Moderator
Moderator

Hi FIOS_Junky,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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