I have had the worst service from verizon Fios ever.  I have tried for a week to get a real human on the phone and in total have spent 3 hrs on hold only to be told a technician was coming and then get a text that they weren’t.  I am so close to cancelling all of my Fios service. This is beyond bad customer service

Re: Failure
Moderator Emeritus

Hi Jscheibel,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.