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False and deceptive online pricing by Verizon Fios
IS9
Newbie
‎04-07-2017 03:53 PM

In february Verizon fios had promotion for new customers 94.99 for package that includes Free HBO for 1 year.

I signed up  and sales rep made mistake which i did not catch on time and cought only when the technician come to install service.

I called customer service and they told me they will charge $15 extra a month for HBO. For the mistake their  sale and marketing madeI have to pay...It is outrageous.

I am battling their customer service for the second month and they go back and forth with me with different customer service reps who send it to Exception Department, who apperantly rejects it(it is Verizon mistake they reject) and send me bill with not expected $154.64(94.99 + equipment +modem+fee) ,but rather for 186.26 ,which includes double chare for HBO!!!.

I am about to switch back to Comcast ,who i had for 13 years...

anybody else knows how to fight  the  flase marketing  and get out of this  rabit  whole?

Please help who  else in Verison Company can truthfully assist with the customer who has been falsely overcharged for the promised by promotion "Free HBO for 1 year" ... I am really do not know who to talk any more.

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kh-gary
Moderator Emeritus
‎04-07-2017 05:57 PM

Hi IS,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

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