Fios Gift Card

I have been waiting for the 65 day period to end so that my $200 gift card could be redeemed.  After being prompted via an email from Fios that the gift card was ready, I followed the link and the gift card was then placed on the 'pending offers' page on My Verizon account.  As soon as the 65 day period ended, I tried to redeem the gift card, but it was still listed under 'pending offers' and still unable to redeem.  The following day, the gift card was removed altogether from the offers page.  Trying to find out where the gift card is???

Re: Fios Gift Card
Moderator Emeritus

Hi @FiosGiftCard 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.