Fios Samsung Offer Redemption

I had Fios installed in my home at the beginning of September 2021.  At the time, they were running a promotion that stated that 65 days after installation of Fios I would qualify to get a  Samsung A7 Lite but I haven't received an email nor seen the redemption tile on my overview. I've paid the bills on time, so there shouldn't be anything that's preventing that.

Re: Fios Samsung Offer Redemption

Hi chubbydango,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.