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I recently had the set top boxes in my house changed. Since then my TVs pixilate on 2 HD channels. A technician has been out once already and will be a second time this coming weekend. They can only tell you that they will be out between 8 AM and 6 PM. Don't they realize that people work. I am also told that they will call when the technician is dispatched from his home building. I never receive that call/text on the cell number that I gave them. On top of this my bill has increased $20 a month.
THIS IS SO FRUSTRATING!!!!!!!!!!!!!!!
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We can understand your frustration here and would like to assist you. I sent you a PM to get started.
Shamika_Vz
Verizon Support
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