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Fios TV and equipment
Famoffive1
Newbie
‎12-06-2011 05:37 AM

I recently had the set top boxes in my house changed.  Since then my TVs pixilate on 2 HD channels.  A technician has been out once already and will be a second time this coming weekend.  They can only tell you that they will be out between 8 AM and 6 PM.  Don't they realize that people work.  I am also told that they will call when the technician is dispatched from his home building.  I never receive that call/text on the cell number that I gave them.  On top of this my bill has increased $20 a month.

THIS IS SO FRUSTRATING!!!!!!!!!!!!!!!

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Re: Fios TV and equipment
Shamika_VZ
Contributor - Level 3
‎12-09-2011 08:32 AM

We can understand your frustration here and would like to assist you. I sent you a PM to get started.

Shamika_Vz
Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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