I switched to Fios this week, installation was on Tuesday. I have spent every single day on the phone and live chat getting the same repetitive answers. No one can help me activate you tube tv. There is nothing on my account under “Home offers” to set up you tube tv and this is exactly what every single customer service representative has advised me to do. I’m ready to cancel all the service all together. Hours upon hours on the phone, being transferred constantly to only get the same response because clearly they do not know what the problem is or Verizon simply did not sign us up at all for you tube tv. Also, the internet has been spotty and not working as it should. I’m really over the poor customer service from Verizon. I expected better!
Hi, I don’t know if your issue was resolved. I had the same exact issue and 2 whole wasted days online chat. No one could figure it out. I searched online, Reddit and here. I was determined to figure it out myself if they couldn’t. Something told me to check what email address I used to create my Verizon account. I never verified it and it was different than my Google and YouTube which are the same. I changed it. Logged back into Verizon and went the usual steps to see if this time I could activate…darn if it didn’t work!!! If you haven’t see if that may be the issue. Although by this point you may have already opted to sign up on YouTube TV directly or figured it out. But this is also for anyone who may be having the same issue and finds this post.
I’m having this exact exact same issue! However my email is correct as I have the link to activate but as the first person said it’s not here under my Verizon account.
Hi Jay30002,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
Start a new topic or ask questions in the open forum.
