Fios contracter damaged my electrical box
Enthusiast - Level 1


a company contracted by Verizon fios came and dug lines through the street and into my driveway. After they left and filled everything back in I noticed my outside electrical  box detached from its pole possibly causing a dangerous condition.

Who do I reach out to the contacted says he has nothing to do with it. He told me to call Verizon fios . It’s going in circles . It’s nice enough that I didn’t stop them from using my driveway to dig. Damage to my electrical is not what was supposed to happen. Now nobody wants to take responsibility.

Help. If there is anyone from fios costumer service please let me know how to get in touch with the right people. 

1 Reply
Moderator Emeritus

Hi @Iphone5nyc 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.