So I thought I'd renew my expired contract and get a newer dvr server and modem.
I did renew for 2 years, and got new gateway. Today it's not 124 showing but 130. So something happened.
But that's the smaller issue. I ordered the quantum box and service, the fee was waived online.
My order showed as installation delayed please call. Installation for a mailed box? (yes it showed they would ship out a box plus return box.)
So I call. Oy, outsourcing. I thought I got it all set and the rep says the tech will drop the box off. Tech? I could not budge here, no reason why they could not just mail a box. I told her nobody would be home but she said the tech would call and we would figure it out.
Well I come online and my next bill is showing as $400! Onsite tech fee, and it all looks like a new install.
Call the 800 number to cancel. Guess what, offices closed? I just called.
This **bleep** just makes me want to leave.
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