Fios new DVR poor experience
Enthusiast - Level 3

So I thought I'd renew my expired contract and get a newer dvr server and modem.

I did renew for 2 years, and got new gateway. Today it's not 124 showing but 130. So something happened.

But that's the smaller issue. I ordered the quantum box and service, the fee was waived online.

My order showed as installation delayed please call. Installation for a mailed box? (yes it showed they would ship out a box plus return box.)

So I call. Oy, outsourcing. I thought I got it all set and the rep says the tech will drop the box off. Tech? I could not budge here, no reason why they could not just mail a box. I told her nobody would be home but she said the tech would call and we would figure it out.

Well I come online and my next bill is showing as $400! Onsite tech fee, and it all looks like a new install.

Call the 800 number to cancel. Guess what, offices closed? I just called.

This **bleep** just makes me want to leave.

Re: Fios new DVR poor experience

Hi rickla,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases." You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.